Refund Policy

We want you to be fully satisfied with your purchase from Bravonne.

Eligibility for Refunds

You may request a refund if:

• The product arrives damaged or defective

• You receive an incorrect item

Requests must be submitted within 30 days of delivery.

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your item.

However, for your added convenience and peace of mind, our store offers an extended 30-day returns period.

Non‑Refundable Items

• Items damaged due to misuse or normal wear

• Items returned without original packaging or in unsellable condition

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 5–10 business days.