Returns & Exchanges Policy

Right to Cancel (Cooling‑Off Period)

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your item.

However, for your added convenience and peace of mind, our store offers an extended 30-day returns period.

Conditions for Returns

• Items must be unused, in original condition and packaging

• Proof of purchase is required

Return Shipping

Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.

Exchanges

If you wish to exchange an item due to a defect or error, please contact us at concierge@bravonnepets.com before returning the product.

How to Start a Return

Email concierge@bravonnepets.com with your order number and reason for return. Our team will guide you through the process.