Privacy Policy

Last updated: July 01, 2026

At Bravonne, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who Is the Data Controller

The data controller responsible for your personal data is Ederson Gonçalves, trading as Bravonne Pets, of Rua Guglielmo Marconi, 626, Bairro Alto, Curitiba/PR, CEP 82820-250, Brazil. You can contact us at concierge@bravonnepets.com.

1. Information We Collect

We may collect and process the following types of personal information:

  • Identity Data: Full name.
  • Contact Data: Billing address, delivery address, email address, and phone number.
  • Financial & Transaction Data: Payment details (processed securely by encrypted third-party payment providers like Stripe/PayPal) and order history.
  • Technical Data: IP address, browser type, device information, and website usage statistics collected via cookies.

2. How We Use Your Information

Your personal data is used strictly to:

  • Process and deliver your orders efficiently.
  • Communicate with you regarding your purchase, shipping tracking, or customer support requests.
  • Prevent fraudulent transactions and ensure secure checkouts.
  • Comply with applicable legal and regulatory obligations.

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases to process your data:

  • Performance of a Contract: Necessary to fulfil and deliver your order.
  • Legal Obligation: To comply with financial, tax, or consumer laws.
  • Legitimate Interests: To provide a secure browsing experience and improve our store.

4. Data Sharing & International Transfers

We never sell your personal data. We only share your information with trusted partners required to operate our business, specifically:

  • Payment processors to handle transactions securely.
  • Shipping and logistics partners to dispatch your order to your address.
  • IT and website service providers (such as Shopify) to host our store.

Because our team and some of our suppliers and fulfilment partners are located outside the UK and European Economic Area (including in Brazil and other countries), your personal data may be transferred to and processed in those countries. Where this happens, we take reasonable steps to ensure your data continues to be protected to a standard consistent with UK data protection law, and we work with service providers (such as Shopify and our payment processors) that maintain their own recognised safeguards for international data transfers.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Legal Rights

Under UK data protection law, you have comprehensive rights regarding your data, including the right to:

  • Access your personal data.
  • Request correction or erasure of your data.
  • Object to or restrict the processing of your data.
  • Request the transfer of your personal data (data portability).
  • Withdraw your consent at any time.

If you wish to exercise any of these rights, please contact us directly at concierge@bravonnepets.com. We respond to all valid requests within 30 days free of charge.

7. Cookies

We use cookies to enhance your shopping experience and analyse traffic. You can choose to accept or decline cookies through your browser settings or our cookie banner at any time.

8. Regulatory Complaints

If you are a UK resident and believe we have not handled your data correctly, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

9. Contact Us

For any questions, data requests, or privacy concerns, please contact our Data Protection Team:

  • Email: concierge@bravonnepets.com
  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)