Frequently Asked Questions (FAQ)
What is Bravonne?
Bravonne is a global pet brand offering carefully selected, premium-quality products designed to enhance the style, comfort, and well-being of your pets.
Do you ship worldwide?
Yes, we ship globally. All orders are dispatched with reliable tracking information, regardless of your location.
How much does shipping cost?
Free Shipping is offered on all orders — we never add hidden delivery fees at checkout. Please note that for orders shipped outside your local customs area, your country's import duties, customs fees, or local taxes may apply on delivery; these are set by your local authorities, not by us, and are the responsibility of the customer. See “Will I have to pay customs or import fees?” below.
Will I have to pay customs or import fees?
For most orders this does not apply, but for some international deliveries your local customs authority may charge import duties, VAT, or handling fees on arrival. These charges are outside our control and are the responsibility of the customer. If you are unsure whether this applies to your country, please contact your local customs office before ordering.
How long does delivery take?
Orders are processed within 1–3 working days (Monday to Friday). Once dispatched, estimated delivery time is:
- Worldwide: 7–15 working days from the date of dispatch.
Please note: Delivery times may vary depending on your location and any external factors such as customs clearance or local carrier delays.
Where are your products shipped from?
To provide you with the best designs and highly competitive prices, our products are dispatched directly from our international fulfilment centres. This allows us to maintain a fresh inventory and ship efficiently to customers worldwide.
How can I track my order?
Once your order is dispatched, you will automatically receive a shipping confirmation email containing your tracking number and a link to monitor your parcel in real-time.
What is your return policy?
We offer an extended 30-day return window from the day you receive your item. Items must be unused, clean, and in their original packaging. Please contact our support team to receive the correct return address instructions.
How do I contact customer support?
You can reach our dedicated support team at concierge@bravonnepets.com. We respond to all inquiries within 1 working day (Monday to Friday, 9:00 AM – 6:00 PM GMT).
