Shipping policy
DELIVERY
At Bravonne, we are committed to delivering premium pet products reliably and efficiently to customers worldwide.
Order Processing
- Order Processing Time: 1–3 working days (Monday to Friday). Orders placed over the weekend or on public holidays will be processed on the next working day.
- Order Cut-off Time: 5:00 PM (GMT)
To maintain our premium standard, every item undergoes a quality check before dispatch.
Global Delivery
We ship worldwide through trusted international shipping partners.
- Estimated Delivery Time: 7–15 working days from the date of dispatch.
- Tracked delivery is included with every order.
Delivery times may vary depending on your location and any external factors such as customs clearance, peak seasons, or local carrier delays.
Shipping Costs
- Worldwide Shipping: Free on all orders.
No hidden fees or unexpected charges at checkout.
Customs & Import Duties
For international deliveries, customers may be responsible for any applicable customs duties, clearance fees, or taxes imposed by their local authorities.
Order Tracking
Once dispatched, you will receive a shipping confirmation email with your tracking number. Tracking updates may take up to 5 working days to appear after initial dispatch.
Contact Us
If you have any questions regarding your delivery or tracking, please contact our support team:
- Email: concierge@bravonnepets.com
- Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)
- Address: Rua Guglielmo Marconi, Curitiba/PR – Brazil
